Effective Date: January 1, 2025

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Privacy Policy
Your privacy matters to us. We collect only the information needed to provide safe, reliable care. This may include your name, address, phone number, emergency contacts, health history, insurance, and care needs. If you contact us online, we may collect basic website data like your IP address, browser type, and which pages you visit.

We use this information to schedule services, communicate with you, work with your doctors or insurance providers, process payments, and make sure your care plan fits your needs.

We do not sell or share your information with outside marketing companies. We only share it when required for your care, billing, insurance, or when legally necessary. In emergency situations, we may share details to protect your health or safety.

Comfort Corner follows HIPAA guidelines to protect your personal and health information. We use secure systems, limit who can access your data, and train all staff on privacy best practices. Paper records are stored securely and digital information is encrypted.

You have the right to ask what information we have about you, request corrections, ask us to stop sending certain communications, or request a copy of your records. You can also ask us to delete your information when the law allows.

Our website uses cookies to remember your preferences, improve performance, and track basic analytics. You can turn off cookies anytime through your browser settings.

We keep your information only as long as needed to provide care, meet legal requirements, or maintain business records. Medical records are maintained according to South Carolina law. Any updates to this privacy policy will be posted on our website and shared with active clients.

 

Terms of Service
By using our services, you agree to the following terms.

Comfort Corner provides home care services throughout South Carolina. This includes personal care (such as bathing and hygiene), companion care (such as conversation and errands), and medical support under supervision. Services may be part time, full time, or 24/7 depending on your care plan.

We begin with a no cost assessment to understand your needs. From there, we create a custom care plan. Care is delivered by licensed, trained, and background checked caregivers. Our office remains available 24/7 for emergencies and client support.

We ask clients and families to:

• Provide accurate health and contact information

• Maintain a safe environment for caregivers

• Give at least 24 hour notice for cancellations or changes

• Pay invoices on time and communicate about billing questions

Billing and payment:
Rates are based on the level of care you receive. Invoices are sent weekly or bi-weekly. Payment is due within 30 days. We accept private pay and work with most long term care insurance. There are no hidden fees; all costs are explained upfront before services begin.

Scheduling and emergencies:
We schedule care based on your approved care plan. If changes are needed, please provide at least 24 hour notice. Emergency care and last minute schedule changes are available when needed. If your assigned caregiver is unavailable, we will send a qualified replacement.

In the event of a medical emergency, caregivers are instructed to call 911 first, assist you, and notify your emergency contact. Our office remains available for support at all hours.

All caregivers are:

• Background checked

• Licensed or certified as required

• Bonded and insured

• Supervised by our professional care team

You may end services at any time with 48 hour notice. We reserve the right to end services if conditions become unsafe for our staff or if payments are not received. There are no termination fees. Final billing is sent within seven days.

This agreement is governed by South Carolina law. Comfort Corner is a licensed care provider. These terms may be updated at any time. You will be notified of any significant changes.

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Questions or concerns? We’re here to help.
Phone: (864) 852-1847
Email: comfortcornerhomecare@gmail.com

We’re committed to helping you or your loved one live safely, comfortably, and with dignity at home.

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